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OpenStack support

Use OpenStack with confidence with Ubuntu Advantage for Infrastructure

One package, multiple benefits. The most comprehensive Linux enterprise subscription, covering all aspects of open infrastructure.

Subscribe to Ubuntu Advantage for Infrastructure and benefit from extended security, certified compliance and 24x7 support.

Get OpenStack support

Read a Red Hat OpenStack comparison whitepaper ›

With enterprise support from Canonical

For mission-critical infrastructure

OpenStack is 100% open source and benefits from community support and collaboration. However, when it comes to implementing a mission-critical infrastructure, this alone may not be sufficient.

Here are some common challenges organisations usually face when using OpenStack in production:

  • There is no experience inside of the operations team to troubleshoot incidents and problems in a timely manner.
  • There is no knowledge inside of the operations team to patch the code in case of any software bugs.
  • The cloud has to receive security updates for a longer period of time.
  • The cloud has to meet local compliance regulations.
  • The cloud has to be operated with minimal downtime.

Canonical addresses all those challenges, providing enterprise OpenStack support subscription for OpenStack clouds deployed on Ubuntu.

Get cost estimates for OpenStack support ›

OpenStack support at the best server/annum cost

Canonical's OpenStack support under Ubuntu Advantage subscriptions ensures the best cost efficiency. In 2021, KAUST chose Canonical as a vendor because of the best server/annum cost. Furthermore, with Canonical handling implementation and operational issues, the university has seen quicker problem resolution and significant savings from a manpower perspective.

Read the case study ›

What is Ubuntu Advantage?

Ubuntu Advantage for Infrastructure (UA-I) is the most comprehensive Linux enterprise subscription, covering all aspects of open infrastructure. With Ubuntu Advantage, you can focus on expanding the benefits of OpenStack, while we make sure your cloud receives security patches, bug fixes and technical support.

  • Transparent, predictable pricing

    $1,500 per host per year for the most comprehensive level of support. A fully transparent pricing model enables predictable budgeting. Everything is clear from day-0.

  • Technical support

    Your cloud, our expertise. Included in the Ubuntu Advantage pricing is phone and ticket support for OpenStack. Canonical uses the follow-the-sun support model to ensure 24x7 coverage so that your issues are resolved quickly.

  • Fast response time

    We guarantee 1 hour response time for the most critical issues. Our expertise, based on data from hundreds of clouds, underpins your SLA.

  • Full-stack support

    As the publisher of Ubuntu, we uniquely support the full stack. Complex issues in cloud infrastructure require analysis and fixes all the way down to the kernel. With us, there are no loose ends.

  • Kubernetes included

    While OpenStack is the de facto standard for implementing open source cloud infrastructure, Kubernetes is the de facto standard for container coordination. With Ubuntu Advantage, you can run both on the same hardware, fully supported, at no extra costs.

  • 10 years of security

    Not every organisation is willing or able to upgrade their cloud on a regular basis. With Canonical, you stay secure for up to 10 years under the Extended Security Maintenance (ESM) programme with no need of more frequent upgrades.

  • Hardening programmes

    Cloud hardening ensures the highest level of security in the telecom and financial sectors. Charmed OpenStack provides cloud hardening programmes according to common benchmarks such as CIS.

  • Local regulatory compliance

    Local regulatory compliance programmes are included in the service pricing. Canonical OpenStack is GDPR, CSEC and HIPAA compliant.

  • Kernel Livepatch

    Kernel Livepatch allows you to update the kernels of your cloud nodes without rebooting them. This ensures better availability of your services and minimises the operations overhead.

Download UA-I datasheet

Canonical support often connects us directly with the engineering team. Being able to consult with people who are so familiar with Ceph’s internals has been highly valuable for resolving the thornier issues

Peter Clapham, Informatics Support Group Team Leader at The Wellcome Sanger Institute

Unlock all benefits with Charmed OpenStack

While Ubuntu is the most popular operating system for OpenStack implementation according to the OpenStack User Survey 2021, using the right tools to deploy and operate it is a key to achieving success. Charmed OpenStack is an enterprise OpenStack distribution designed to tame its complexity by providing composition and automation.

  • Composable, reusable artifacts

    Charmed OpenStack is built from OpenStack Charms, which are OpenStack operations software packages. Charms can be composed together in advanced application topologies and reused across various organisations, industries, scenarios and clouds.

  • Day-2 automation

    With Charmed OpenStack, you are not left alone on day-2. OpenStack Charms provide full automation around common day-2 maintenance tasks, including daily operations, scale-out capabilities and integrations.

  • Upgrades included

    As OpenStack evolves, your private cloud can be upgraded to the latest version to benefit from new features and software updates. We provide fully automated OpenStack upgrades with minimal downtime.

  • Carrier-grade private cloud

    Charmed OpenStack is your fastest path to a modern telco cloud. We provide all the necessary performance extensions to run mission-critical network services as required in 5G network use cases.

  • Interoperability

    Hardware specifications, software-defined networking (SDN) controllers, storage platforms. We provide you with the flexibility to integrate your desired functionality. We help you choose what fits your requirements to provide the best value for your money.

  • Observability stack

    Included in Charmed OpenStack is the observability stack, providing alerting, capacity planning and continuous service checks to ensure your cloud is healthy and stays that way.

  • Fixed-price delivery

    We provide OpenStack consulting services at a fixed price. All costs are known since the early beginnings of the project. This makes service pricing transparent and enables predictable budgeting.

  • Fully managed OpenStack

    In addition to OpenStack support, we also provide fully managed services. Offload the work from your operations team and accelerate your time-to-market with Canonical's Managed OpenStack.

  • Optional training

    On request, we train your personnel to get them up to speed with your new private cloud. We provide comprehensive training courses that cover OpenStack architecture, implementation and operations.

Learn more about Charmed OpenStack ›

Straightforward Charmed OpenStack implementation

  1. Design

    Together, we design the cloud according to your needs. We guide you through the hardware specification process to maximise price-performance and tailor cloud architecture to meet your capacity, workload, security, regulatory and integration requirements.

  2. Model

    Once the design step is completed, we translate all design decisions into a model that is reusable across various environments. Modelling guarantees repeatable deployments and enables integration with infrastructure-as-code (IaC) and continuous integration continuous delivery (CICD) systems.

  3. Deploy

    We deploy the cloud for you on your premises or in one of our partners’ data centres. We validate it post-deployment and benchmark its performance. At the end, we provide you with the deployment guide which outlines all the steps required to re-deploy the cloud if needed.

  4. Operate

    After day-1, day-2 comes in. The cloud can either be managed by you or by our team of cloud experts. In both cases, we provide 24x7 enterprise-grade support, including security updates, phone and ticket support, local regulatory compliance programmes, and the like.

  5. Transfer

    Some customers choose to extend their support with fully managed service. On request, we transfer control over your cloud back to your organisation. We train your personnel, make sure you are able to operate the cloud yourself moving forward and perform a formal handover process. We continue providing commercial support to make sure your cloud receives security updates and you receive help if needed.

Ubuntu Advantage pricing

Ubuntu Advantage for Infrastructure Essential Standard Advanced
Price per year
Physical server $225 $750 $1,500
Virtual server $75 $250 $500
Service level
Phone and ticket support No 24x5 24x7
Initial response time SLA - Sev 1 4 hours 1 hour
Initial response time SLA - Sev 2 8 business hours 2 hours
Initial response time SLA - Sev 3 12 business hours 6 hours
Initial response time SLA - Sev 4 24 business hours 12 hours
What's included
Extended Security Maintenance (ESM)
Kernel Livepatch service to avoid reboots
Ubuntu systems management with Landscape
Knowledge base access
Certified Windows drivers for KVM guests
Common Criteria EAL2
CIS Benchmark
OpenStack Security patches Security patches + support Security patches + support
Kubernetes Security patches Security patches + support Security patches + support
KVM/LXD Security patches Security patches + support Security patches + support
MAAS Security patches Security patches + support Security patches + support
Legal assurance program
Ceph/Swift raw storage support included 72TB per storage node 72TB per storage node

Get OpenStack support from Canonical

Ubuntu Advantage minimises your cloud infrastructure support costs, while maximising the benefits. Talk to one of our cloud experts to learn about all types of services offered by Canonical and choose the level of support you need.

Talk to an expert

Learn more about Ubuntu Advantage